Effective Date: August 12, 2026
Metz Flooring Co. (“Metz Flooring,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
- Request an estimate or consultation
- Submit a form through our website
- Call, email, or text us
- Schedule flooring services
- Communicate with us regarding a project
- Subscribe to marketing communications or promotions
This information may include:
- Name
- Email address
- Phone number
- Property or project address
- Project details and flooring preferences
- Information you include in messages, forms, or estimate requests
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and estimate requests
- Schedule consultations and flooring services
- Prepare estimates, proposals, and project communications
- Provide and improve our services
- Contact you regarding an existing or potential project
- Send appointment confirmations, reminders, and service updates
- Send promotional or marketing communications where permitted
- Improve our website, advertising, and customer experience
- Prevent fraud or misuse of our website
- Comply with applicable legal requirements
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve our marketing.
These technologies may collect information about your device, browser, website activity, and interactions with advertisements.
We may use third-party services such as website analytics or advertising platforms to help us measure website traffic, understand advertising performance, and show relevant advertisements.
You may be able to limit cookies through your browser settings. Disabling certain cookies may affect how some website features function.
4. Advertising and Analytics
We may use third-party advertising and analytics services, including platforms such as Google or Meta, to measure advertising effectiveness and better understand how visitors interact with our website.
These providers may use cookies, pixels, or similar technologies according to their own privacy policies.
5. How We Share Information
We do not sell your personal information for money.
We may share information when reasonably necessary with service providers that help us operate our business, including providers of:
- Website hosting
- Customer relationship management software
- Scheduling and estimating systems
- Email or text-message communications
- Payment processing
- Analytics
- Advertising and marketing services
We may also disclose information when required by law, necessary to protect our rights or safety, or as part of a business transfer such as a merger, acquisition, or sale of business assets.
6. Text Messages and Email Communications
If you provide us with your phone number or email address, we may use it to communicate with you regarding estimates, appointments, projects, customer service, and other business-related matters.
Where applicable, we may also send marketing communications. You may unsubscribe from marketing emails using the unsubscribe option included in those messages.
You may opt out of marketing text messages by replying STOP. Message and data rates may apply depending on your mobile carrier.
Consent to receive marketing communications is not a condition of purchasing our services.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
8. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and project records, comply with legal or accounting requirements, resolve disputes, and enforce agreements.
9. Your Privacy Choices
You may contact us to request that we:
- Update or correct information you have provided
- Remove you from marketing communications
- Answer questions regarding the personal information we maintain about you
- Delete certain information when reasonably possible and legally permitted
Certain records may need to be retained for contractual, accounting, tax, insurance, warranty, or legal purposes.
10. Third-Party Websites
Our website may contain links to websites operated by third parties. Metz Flooring Co. is not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our services are intended for homeowners, property owners, businesses, and other adults seeking flooring services. We do not knowingly collect personal information from children under 13 through our website.
If we become aware that information from a child under 13 has been collected unintentionally, we may take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website, technology, or legal obligations.
When changes are made, we may update the effective date shown at the top of this page. We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how Metz Flooring Co. handles personal information, please contact us:
Metz Flooring Co.
Email: aycen@metzflooring.co
Phone: 717-876-6626
Address: 49 Spruce Street, Ephrata PA 17522